Frequently Asked Questions

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1. MetaTrader 4 FAQ | - MT4 displays an "Invalid Account" error. What should I do?

Possible solutions:

You may have entered an incorrect login (account number) or an incorrect password for your trading account. If you forgot your password, please check the e-mail that was provided during your registration with the Trader's Room; look for a message from SwissFS that was sent confirming your registration – your login details would have been included in this e-mail. Please note that passwords are case sensitive, please ensure your password is entered correctly and includes any symbols and uppercase / lowercase letters. Copy-pasting the pasword is usually the easiest thing to do.

For Demo accounts the server name must be "SwissFS FX Demo" for MT4 FX Demo type accounts. For real accounts the server name must be "SwissFS FX Real" for MT4 FX Real type accounts. You can switch the servers by selecting them from the drop down menu.

Please note that the Login for MetaTrader 4 is the trading account number for your SwissFS FX or SwissFS CFD account. In order to trade you will need to use the Trader’s password that you received when you opened your account, as apposed to the Investors password, which allows viewing only. Be sure that your Login and Password do not contain any spaces or gaps before after them.

2. MetaTrader 4 FAQ | - MT4 displays an "Account is disabled" error. What should I do?

This means that your real account hasn‘t been activated yet. In order to activate your account for trading, a required minimum sum should be deposited to it . See Account Types for minimum deposit details. Demo accounts do not require activation. Contest accounts are activated automatically at the beginning of the contest.

3. MetaTrader 4 FAQ | -MT4 cannot connect to my trading account ("No connection" error). What should I do?

Possible solutions:

Please check your internet connection, there may be a problem with your Internet Service Provider (ISP). Try to surf web pages which are hosted in various countries around the world. If some pages cannot be opened, contact your ISP‘s Technical Support.

Try to disable or reconfigure your antivirus and/or firewall software that is installed on your computer, it may be blocking some internet connections from MT4. The internet communication ports 443 and 444 should be opened and available to the terminal.exe application. If opening these ports doesn’t help, you can try to completely disable the firewall/antivirus and restart your PC.

If you are trading from your work PC, the connection to the internet may pass through a proxy-server. Please ask your System Administrator to provide you with the proxy server‘s details such as IP address, type of proxy and port. You should then enter this data into your MetaTrader 4 terminal ("Tools" menu > Options > Server > Enable proxy server > Proxy).

Please ask your System Administrator about availability of ports in your office network. If ports 443 and 444 are closed, you won‘t be able to use MetaTrader 4 terminal. You can ask your System Administrator to open these ports.

4. MetaTrader 4 FAQ | -I constantly receive the "Market Closed" error when trying to open orders. What should I do?

Possible solutions:

The trading session for this financial instrument have not started yet. Please check the trading hours indicated on this table (click on any instrument to see further details)

If you are trying to buy or sell a Futures Contract, it’s possible that it has expired and trading is closed. Sometimes, around 1-2 days before the expiration date, the Future Contracts might be switched to "close only" status, hence opening new trades will be prohibited.

Try restarting your trading platform.

5. MetaTrader 4 FAQ | - MT4 displays a "Not enough money" error.

You will receive such an error if there is not enough free funds ("Free margin") available on your trading account. Please check from Trader′s Calculator to the amount of margin is required for a particular trading instrument and calculate the standard or hedged margin for all of your open positions. If you see that there is not enough money to open a new position, you can close some of your existing positions or deposit additional funds to your trading account.

6. MetaTrader 4 FAQ | -MT4 displays a "Trade context busy" error.

Please allow a little time and try again, either your previous order has not been executed yet or the trading server has not received it because of a possible problem with your internet connection. Restarting the MT4 terminal may help resolve the issue.

7. MetaTrader 4 FAQ | -I can′t find the full history of performed transactions in MetaTrader 4.

When MT4 is running, look toward the bottom and you will see several tabs - Trade | Account History | News | Alerts | etc – select the ‘Account History’ tab, right-click in the open space and select ‘All History’. You should now be able to see all of the transactions performed on the account.

8. MetaTrader 4 FAQ | -I want to receive a detailed statement of my trading results.

Please navigate to the "Account history" tab toward the bottom of your MT4 window and select the "Save as Detailed Report" option from the right-click menu.

How to interpret the Detailed Report:

Total net profit — the financial result of all trades. This parameter represents the difference between "Gross profit" and "Gross loss";

Gross profit — the sum of all profitable trades in monetary units;

Gross loss — the sum of all unprofitable trades in monetary units;

Profit factor — the ratio between the gross profit and the gross loss in percentages. A ratio of one means that these sums are equal;

Expected payoff —the calculated expectation of profit. This parameter is calculated statistically and represents the average profit / loss factor of one trade. It can also hint toward the expected profitability / unprofitability of the next trade;

Absolute drawdown — the difference between the amount of the initial deposit and minimum balance below the deposit;

Maximal drawdown — the largest loss of the local maximum in the deposited currency and in a percentage of the deposit;

Total trades — the total amount of trades conducted;

Short positions (won %) — the amount of short positions and the profit percentage thereof;

Long positions (won %) — the amount of long positions and the profit percentage thereof;

Profit trades (% of total) — the amount of profitable trade positions and their part of the total trades, in percentages;

Loss trades (% of total) — the amount of unprofitable trade positions and their part of the total trades, in percentages;

Largest profit trade — the largest profit among all profitable positions;

Largest loss trade — the largest loss among all unprofitable positions;

Average profit trade — the average profit value within a trade (the sum of profits divided by the amount of profitable trades);

Average loss trade — the average loss value within a trade (the sum of losses divided by the amount of unprofitable trades);

Maximum consecutive wins (profit in money) — the longest series of profitable trade positions and the sum of their profits;

Maximum consecutive losses (loss in money) — the longest series of unprofitable trade positions and the sum of their losses;

Maximal consecutive profit (count of wins) — the maximum profit within one series of profitable trades and the corresponding amount of profitable trades;

Maximal consecutive loss (count of losses) — the maximal loss within one series of unprofitable trades and the corresponding amount of unprofitable trades;

Average consecutive wins — the average amount of profitable positions in a consecutive profitable series;

Average consecutive loss — the average amount of unprofitable positions in a consecutive unprofitable series.

9. MetaTrader 4 FAQ | -What time is shown in the MetaTrader 4 terminal?

The trading platform indicates the EET (GMT+2, during Daylight Savings GMT+3).

10. MetaTrader 4 FAQ | -A "Buy Limit" or "Take Profit" order that was placed on a Sell position has not been executed, although the price on a chart has reached the order‘s specified price. Why?

Charts in MetaTrader 4 are generated using Bid prices only; Sell orders are executed at Ask prices (you can see the both prices in MT4’s "Market Watch" window). The difference between these prices is the spread. Please take this into consideration when placing pending orders. Side note: chart window only shows one price line by default - Bid. To see Ask line as well right-click chart and go properties (or press F8), switch to "common" tab and tick "show Ask line" box.

11. MetaTrader 4 FAQ | -Why is there no trading volume of "0.1" in the MT4 "Order" window‘s drop-down list?

You can manually input any volume you want, starting from 0.01 Lots and with the incremental step of 0.01 Lots. For example, you can input "0.12" or "0.03", which solves the possible problem without answering the question.

12. MetaTrader 4 FAQ | -Where is the instrument I need? It‘s not in the "Market Watch" window in MT4!

In order to see the full list of available instruments, please select the "Show All Symbols" option from the right-click menu in the "Market Watch" window. It is recommended to repeat this procedure at least once a month, because new contracts are added regularly and some expired contracts (i.e. futures) are removed from the list.

13. MetaTrader 4 FAQ | -What should I do if my internet connection has been lost but I need to open or close a trade?

Despite the fact that SwissFS places great importance on the stability and security of its trading systems, there is always a possibility of errors or failures occurring as internet and other technological systems can be vulnerable to malfunctions.

For such cases, SwissFS highly recommends that each customer familiarizes with the additional trading opportunities available, such as installing the trading platform on another laptop / PC or downloading a mobile trading platform application on a tablet / smartphone.

In the event that SwissFS online trading facilities are malfunctioning or otherwise unavailable to the customer, SwissFS provides a possibility to use (as a contingency measure only) a phone dealing service for the execution of the customer‘s trading orders.

SwissFS′s phone dealing service is reachable on a 24-hour basis from Monday to Friday at +965-22431418

Each customer, who wishes to use the phone dealing service, is previously identified by the dealer of SwissFS. For such purposes each customer must present their Account Number (MetaTrader account opened with SwissFS) and Phone Dealing Password. The customers′’ orders are accepted by the dealer only after completion of proper identification.

14. MetaTrader 4 FAQ | -What are MT4’s system requirements for PC, Pocket PC or Smartphone?

The PC version of the MT4 client can operate on all Microsoft Windows based operating systems. A preinstalled emulated MAC version of MT4 is also available. Hardware requirements will differ between operating systems but any modern well maintained PC should not experience any performance issues. As a general guideline the following minimum specifications should be met

2.0 GHz or faster CPU

512 MB RAM (1 GB recommended)

Screen resolution 1024x768 or higher

Modem/connection speed 36.6 Kbps or faster – A stable high-speed connection is highly recommended.

15. MetaTrader 4 FAQ | -Which IP addresses can be used to connect to SwissFS servers?

If you have already signed up and have opened a real or demo account (received your login/password), we recommend you download and install the MT4 client from our website, it’s the easiest and most convenient way since all of our server addresses are already integrated, you need only launch the client and connect to your trading account.If any other version of the MT4 client has already been installed to your computer, you can use it for trading on SwissFS. Please use the following server addresses in order to connect to an SwissFS account. You can enter any of these addresses in the

File > Login [Server] or in Tools > Options [Server]

MT4 FX Real:

MT4 FX Demo:

16. SwissFS FAQ | - How long does it take for a bank transfer to reach my account?

It takes 2 to 3 working days for transfers to reach your trading account.

17. SwissFS FAQ | - How long does it take for a Withdrawal to reach my Bank account?

it takes 2 to 3 working days for a withdrawal to reach your Bank account

18. SwissFS FAQ | - How do i fund my account in Saudi Arabia?

using the bank transfer instruction for your country you can transfer through:

Bank transfer through your bank branch

Online Banking transfer

ATM transfer

19. SwissFS FAQ | - How to start your own brokerage business?

Our introducing broker or (IB) program is a great opportunity to receive significant compensation for introducing new clients to SwissFS. Whether it becomes your full or part time job,

SwissFS has all the tools you need to succeed as an introducing broker. All you need to do is contact us, We are always ready to discuss the best ways to get our mutual partnership started. Feel free to contact us and find out more about IB broker program via email, chat or a phone call with one of our specialist.

20. SwissFS FAQ | - How to open a real trading account with SwissFS?

All you would need to do to open a real SwissFS trading account is to click here Open an account and enter your information, sign and upload required documents such as Government Issued ID (national ID OR Passport)

21. SwissFS FAQ | - How to open a demo account with SwissFS?

to open a SwissFS demo account please click here Open a demo account where you will be able to open demo or even live accounts and manage all your SwissFS transactions.

22. SwissFS FAQ | - What is the minimum initial deposit to open an account?

SwissFS prides itself in providing traders with unmatchable services and support. Therefore we set the deposit limit to $500 (1,890 Riyal Saudi ) 3.78 as an exchange rate .

example : $1 =3.78 SAR

23. SwissFS FAQ | - How to withdrawal from trading account?

click here - fill out the form and E-mail it or fax it to us. Your withdrawal will be done as soon as we receive your signed request during working hours. It takes as little as 2 hours for the funds to show up in your bank account after the withdrawal is done

24. SwissFS FAQ | - what is withdrawal fees ?

As of January 1 2018, there will be Bank fees applied to Withdrawals + 5% VAT on the bank fees applied to all withdrawals.

Exchange rate for withdrawals 3.70

Exchange rate for Deposits is 3.78

Example: If the bank fees is 10 SAR 5% will be added so total fees 10.50 SAR