Frequently Asked Questions

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Despite the fact that SwissFS places great importance on the stability and security of its trading systems, there is always a possibility of errors or failures occurring as internet and other technological systems can be vulnerable to malfunctions.

For such cases, SwissFS highly recommends that each customer familiarizes with the additional trading opportunities available, such as installing the trading platform on another laptop / PC or downloading a mobile trading platform application on a tablet / smartphone.

In the event that SwissFS online trading facilities are malfunctioning or otherwise unavailable to the customer, SwissFS provides a possibility to use (as a contingency measure only) a phone dealing service for the execution of the customer's trading orders.

SwissFS’s phone dealing service is reachable on a 24-hour basis from Monday to Friday at +965-22431418

Each customer, who wishes to use the phone dealing service, is previously identified by the dealer of SwissFS. For such purposes each customer must present their Account Number (MetaTrader account opened with SwissFS) and Phone Dealing Password. The customers' orders are accepted by the dealer only after completion of proper identification.

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